Frequently asked questions
All W Shuttles drivers hold the appropriate F or G class driver’s licence required for the vehicles they operate. Our drivers are committed to providing safe, professional, and reliable transportation.
Cancellations made less than 48 hours prior to the scheduled service are subject to forfeiture of the deposit. We encourage customers to provide as much notice as possible for any cancellation or change to their booking.
Additional waiting time is subject to a flat-rate charge. Please contact us for the applicable waiting-time rate for your booking.
If your event or service extends beyond the scheduled time, additional waiting or service charges may apply. Please contact us for details regarding your specific booking.
W Shuttles is based in Six Nations and proudly serves surrounding communities and destinations within approximately a 100 km service area. Service availability may vary depending on the trip and destination.
Our transportation services are available 24 hours a day, 7 days a week, by advance booking.
Our administrative office is open daily from 9:00 AM to 9:00 PM for inquiries, reservations, and customer assistance.
Yes. A 25% deposit is required at the time of booking. Your deposit will be applied toward the final balance.
Possibly. If you are outside our standard service area, please contact us to discuss your transportation needs. Additional fees may apply depending on the location and trip requirements.
For airport transportation, W Shuttles monitors available flight information and adjusts pickup timing accordingly when possible. Please ensure we have your correct flight information when making your reservation.
You can submit a booking inquiry through our online booking system. Because bookings are subject to vehicle and driver availability, your reservation is not confirmed until you receive an email confirmation from W Shuttles. We recommend booking in advance to help ensure your preferred vehicle and date are available.
At this time, Wi-Fi is not available in our vehicles. We appreciate your understanding and hope to offer this amenity in the future.
For your child’s comfort and safety, we ask that passengers bring their own appropriate baby or child safety seat when required. At this time, W Shuttles does not provide child safety seats.
Yes. W Shuttles operates on holidays and welcomes bookings throughout the year. A 25% holiday surcharge applies to bookings scheduled on recognized holidays.
Gratuity is at your discretion and is not required. If you are pleased with the service provided by your driver, a tip is always greatly appreciated.
Last-minute bookings may be accommodated based on vehicle and driver availability. A $150 last-minute booking fee applies to bookings made with less than 48 hours’ notice.
Yes. Guests are welcome to bring their own music, food, and beverages, provided they are appropriate for the vehicle and do not create a safety concern, excessive mess, or inconvenience for other passengers.
Yes. W Shuttles maintains appropriate insurance coverage for our drivers and transportation services, providing our customers with added peace of mind.
There is generally no minimum age to ride. Passengers under 18 may require parental or guardian consent. Additional age restrictions may apply depending on the service or booking.
Additional charges may apply depending on the details and circumstances of your trip, including last-minute bookings, holidays, additional waiting or service time, event delays, or excessive cleaning.
Any applicable additional charges will be confirmed with you prior to finalizing your booking.
If you have questions about fees for your specific trip, please contact W Shuttles. We’re happy to clarify all applicable charges before your booking is confirmed.
Additional cleaning charges may apply if a vehicle requires specialized or extensive cleaning following your trip. This may include spills, vomiting, or other excessive messes beyond normal use. Any applicable charges will be assessed based on the cleaning required.